Lost data? Don’t panic…
In almost every case, we can get your files back. Even when you might think it’s a lost cause.
First things first, make sure the device that lost data is powered off. Then, hit the button below to request a recovery, or do a little reading first to understand your options. We’ll try to help you out by speaking as plainly as possible (no techno-babble).
Any kind of data loss
Regardless of what happened to your data, we can usually recover at least some of it…
- Accidental deletion
- Drive crash
- Old age
- Dropped in the toilet
- Stood on it
- Went through a fire
Any kind of device
There hasn’t been a consumer storage device invented that we couldn’t get data off. If you bought it on planet earth, we’ve already seen it, and gotten data off it before—probably many times…
- Computer hard drives
- Laptop hard drives
- Mobile devices
- Camera micro-SD cards
- Audio recorders
- USB flash drives
- Solid state drives (SSD)
- RAID arrays
- VCR tapes
We work with all the brands, big and small, and have replacement parts for pretty much all of their models…
Why our customers choose us
No recovery = no fee
If our inspection shows that recovering your data is impossible, we waive the inspection fee and charge you nothing.
If we think we can recover your data, but we fail, we waive the inspection and recovery fee, and charge you nothing.
If we successfully recover your data, we waive the inspection fee, so you only pay for the recovery. How much that is will vary, because every job is different. We always inspect and quote first, then wait for your go-ahead. See our pricing page for more information »
Unbeaten success rate
For typical jobs our success rate is around 90%. We obviously cannot guarantee anything, but it is very rare that we cannot recover anything in a common failure scenario.
For more unusual jobs, where a device is quite far gone, the success rate dips down to around 85%. To the best of our knowledge, this is higher than any other data recovery business.
Top-shelf recovery equipment
Some data recovery outfits will just plug your device into a PC and run a consumer-grade recovery app over it. You could do that yourself! (But please don’t…it can make our job harder if it fails.)
We use dedicated forensic-grade hardware-level recovery tools. These are not off-the-shelf items. To give you an example, one of them is approved by the US Department of Homeland Security. These tools communicate with your device directly, vastly improving our data recovery options. Read more »
We are legally bound to ensure the security of any sensitive information we recover. This is something we take very seriously, because if our customers stopped trusting us, our business would collapse. For complete clarity, check our terms & conditions »
We’ll diagnose your device within 24 hours of receiving it, and immediately send you a quote. The recovery process itself can be slow, because we can only get the data off as fast as it will let us. If it is damaged, and there’s a lot of data, that can take time—sometimes 2 or 3 weeks. We’ll always keep you informed of your recovery’s progress.
If your job is especially urgent, please let us know when you request the recovery, and we’ll do our best to accommodate you.
Want us to look at your device?
Now you know how it all works. If you’d like to find out whether we can recover your data (we probably can) and how much it will cost (probably not too much), why not start the process by hitting the button below?
If you still have questions, or you’d just rather talk to someone in person, give us a call on 0800 77 77 22 and Darren will help you out.
Tap to call