Pricing
Because every failure is unique, we have to inspect your device to be able to quote an exact recovery fee. However, to give you a general idea, here are some rough guides for common recovery costs:
| Recovery type | Typical cost |
|---|---|
| Basic recovered data transfer | $159 + GST |
| USB flash drives & SD cards | $159–$299 + GST |
| Phone recoveries (iPhone & Android) | $399 + GST |
| Hard disk recoveries | $480–$595 + GST |
| RAID recoveries | $380 + GST per disk |
| Urgent or specialised recoveries | Contact us for a quote |
Unsuccessful recoveries
The charges above reflect typical costs for successful recoveries. We will never charge you if we cannot recover your data, with two exceptions:
- We charge unrecoverable phones at $65 + GST, due to the complexity of the work involved.
- Very occasionally, with any kind of device, we need to purchase certain parts in order to attempt a recovery—so we will charge for these. We will always inform you of this possibility in advance.
| Unrecoverable device type | Typical cost |
|---|---|
| Storage devices (hard disks, USB flash, SD cards) | $0 |
| Phones | $65 + GST |
| (Rare) Extra parts required to attempt recovery | $50–$200 + GST |
Inspection fees
We do not charge an up-front inspection fee to diagnose your device. Here’s what you should know about whether, and when, you’ll be charged:
- There is no inspection fee if you give us permission to recover your data (even in the unlikely event that the recovery is unsuccessful).
- There is no inspection fee if we determine that recovery is impossible in the first place. (Should you require the device mailed back to you, we will just charge postage & handling to cover our costs.)
- There is an inspection fee of $70 + GST if the device is recoverable, but you decide not to proceed with our quoted recovery.
Compassionate discounts
We offer students and pensioners a 10% discount on quotes over $400 + GST. Just send us a copy of your current student ID or SuperGold card, and we’ll take care of you.