Pricing

Because every failure is unique, we have to inspect your device to be able to quote an exact recovery fee. However, to give you a general idea, here are some price guides:

Note: these charges reflect the costs for successful recoveries. We never charge for unsuccessful recoveries, although very occasionally we need to charge for certain parts required even if a recovery is unsuccessful.

* Forensic recovery will be quoted independently.

Inspection fees

We do not charge an up-front inspection fee to diagnose your device. Here’s what you should know about whether, and when, you’ll be charged:

• There is no inspection fee if you give us permission to recover your data (even in the unlikely event that the recovery is unsuccessful).
• There is no inspection fee if we determine that recovery is impossible in the first place. (Should you require the device mailed back to you, we will just charge postage & handling to cover our costs.)
• There is an inspection fee of $70 +GST if the device is recoverable, but you decide not to proceed with our quoted recovery. However, to be completely fair, we will happily deduct the inspection fee paid from the original quote within 3 months, should you later change your mind and proceed after all.

Compassionate discounts

We offer students and pensioners a 10% discount on quotes over $400 +GST. Just send us a copy of your current student ID or SuperGold card, and we’ll take care of you.